Strategic Account Executive

About the role

The Strategic Account Executive will focus on growing business across EMEA, with a specific emphasis on Northern Europe. This role involves managing high-value customer accounts, driving revenue through product cross-selling and up-selling, and identifying new opportunities within existing accounts.

Responsibilities

• Servicing the fastest growing customers in the region.
• Growing our revenue and share of wallet within your key account list.
• Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.
• Maintaining the highest levels of customer satisfaction.
• Create pricing proposals, negotiating terms and managing the contract process.
• Selling solutions to a technical and business audience.
• Building trust and mutual respect with technical customers and peers.
• Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
• Balancing challenging priorities and handling multiple projects/deals at the same time.

Required skills

• Account Management
• Sales
• Complex technical solutions
• C-suite relationship building
• Revenue tracking
• Cross-selling
• Up-selling

Nice to have

• Communications market experience
• Messaging
• Voice
• Email
• Contact Centre
• Account Security Verification
• Telecommunications

Qualifications

• 5+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base

Benefits

• Competitive pay
• Generous time off
• Parental leave
• Wellness leave
• Healthcare
• Retirement savings program

About the Company

Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences.