Senior Customer Success Manager, Corporate - Life Sciences

About the role

The Senior Customer Success Manager will act as a strategic lead for high-value accounts within the Corporate sector, specifically focusing on Life Sciences. This role involves driving long-term ROI, ensuring company-wide platform adoption, and managing complex, multi-million dollar global organizations. The successful candidate will serve as a product expert, guiding clients through onboarding and training while fostering deep relationships with key stakeholders.

Responsibilities

• Navigate and influence multiple business units and key power users within large global organizations to drive renewals and expansion.
• Design multi-quarter adoption roadmaps that align platform capabilities with client business objectives.
• Lead onboarding, training, and best-practice adoption for new clients both virtually and in person.
• Conduct technical conversations regarding Managed Content Providers, APIs, and Large Language Models with technical stakeholders.
• Own high-stakes, multi-day on-site engagements and lead customer presentations to diverse user groups.
• Engage in cross-functional initiatives such as product feedback loops, hiring committees, and mentorship programs.

Required skills

• Customer Success
• Account Management
• Life Sciences
• Strategic Account Planning
• Technical Acumen
• Executive Communication

Nice to have

• Competitive Intelligence
• Business Development
• Clinical Strategy
• Commercial Strategy

About the Company

AlphaSense provides market intelligence and search capabilities built on AI to help companies remove uncertainty from decision-making. The company serves over 6,000 enterprise customers, including a majority of the S&P 500, and operates globally with offices across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.