Senior Customer Success Manager, Corporate

About the role

The Senior Customer Success Manager will act as the strategic lead for complex, high-value accounts within the Corporate sector. This role focuses on driving long-term ROI, ensuring company-wide platform adoption, and managing strategic account portfolios. The position requires a blend of product expertise and executive presence to influence senior leadership and align platform capabilities with business objectives.

Responsibilities

• Navigate and influence multiple business units and key power users within large global organizations to drive renewals and expansion.
• Design multi-quarter adoption roadmaps that align platform capabilities with client business objectives.
• Guide new clients through onboarding, training, and best-practice adoption both virtually and in person.
• Lead technical conversations regarding Managed Content Providers, APIs, and Large Language Models with stakeholders.
• Own high-stakes, multi-day on-site engagements and lead customer presentations using the WWH framework.
• Engage in cross-functional initiatives such as product feedback loops, hiring committees, and mentorship programs.

Required skills

• Customer Success
• Account Management
• Strategic Account Planning
• Technical Acumen
• API
• Large Language Models
• Executive Communication

About the Company

AlphaSense provides market intelligence and search built on AI to help companies remove uncertainty from decision-making. The company serves over 6,000 enterprise customers, including a majority of the S&P 500, and operates globally with offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.