Kong
Staff Customer Success Manager
Salary not disclosedOnsite
- Customer Success
- United Kingdom
- Full time
- Today
Newly posted
About the role
The Staff Customer Success Manager will set the standard for the customer success organization by focusing on disciplined execution of post-sales processes. This strategic role requires blending technical knowledge with an executive mindset to drive adoption, expansion, and risk mitigation for customers.
Responsibilities
- Develop comprehensive success plans covering use cases, roadmaps, and business outcomes.
- Take customers through a value-based engagement model to demonstrate business impact.
- Map customer organizations to identify key champions and decision-makers.
- Utilize partners to uncover new personas and expand stakeholder alignment.
- Use data and analytics tools to monitor health, identify risks, and extract actionable insights.
- Run impactful QBRs and EBRs to articulate platform value in alignment with business needs.
- Collaborate with account teams to validate renewal timelines and surface cross-sell opportunities.
Required skills
- Customer Success
- Strategic Planning
- Data Analytics
- Tableau
- SFDC
- Clari
- Hex
- API Gateway
- Cloud Gateway
About the Company
Kong Inc. is the AI Connectivity Company building the connectivity layer of AI. Their unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic.