Engagement Manager SMB

About the role

Legora is seeking a strategic Engagement Manager to drive adoption, technical health, and commercial outcomes for a large portfolio of law firms and corporate legal teams in the EMEA region. This role focuses on designing, automating, and measuring a scaled customer motion to help clients realize measurable ROI and transform their workflows. You will own the post-sale lifecycle, leveraging systems and technology to deliver value while managing renewals and expansions.

Responsibilities

• Improve the scaled adoption playbook, including tech-led onboarding, enablement, and change-management motions.
• Execute the adoption playbook by sequencing automated touchpoints and interventions from initial rollout to firm-wide adoption.
• Facilitate strategic touchpoints with high-stakes accounts while using one-to-many enablement for the broader portfolio.
• Drive sustained value through a programmatic operating cadence, including success plans, scaled training, and digital value reviews.
• Monitor portfolio health using internal systems to proactively identify risks and growth opportunities.
• Manage commercial outcomes, including renewals and expansions, through repeatable motions and data-driven forecasting.
• Orchestrate engagement across cross-functional teams to accelerate client success and represent the voice of the scaled segment to Product and Engineering.

Required skills

• Customer Success
• Renewal Management
• Account Management
• Data Fluency
• Systems Thinking
• German
• English

Nice to have

• B2B AI
• Legal Tech
• CRM platforms
• LMS
• Data visualization

Qualifications

• 3+ years of experience in scaled or digital customer success, customer operations, or account management for Manager level
• 5+ years of experience in scaled or digital customer success, customer operations, or account management for Senior Manager level

Benefits

• Competitive compensation
• Equity participation

About the Company

Legora is an AI-native workspace provider for legal professionals, helping teams analyze documents and power end-to-end workflows. With over 2,100 customers across 80 countries, the company has scaled to over $200M in ARR and maintains teams across Europe, North America, and APAC.