Customer Information Manager

About the role

As a Customer Information Manager at the Bank of Communications Frankfurt Branch, you will manage customer information and ensure efficient, secure handling of client data to support services like payment processing and foreign exchange. You will play a pivotal role in bridging financial operations between China and Europe while enhancing client relationships. This position requires a passion for the banking industry and strong analytical capabilities.

Responsibilities

• Perform internal control duties within the middle office, including monitoring corporate clients and market information.
• Oversee post-loan monitoring activities, including on-site visits, KYC due diligence, and PD rating updates.
• Compile business statistics and provide accurate data for the Marketing Department.
• Handle account opening for non-credit clients, KYC updates, and transaction initiation.
• Centrally manage and archive business documentation and client records.
• Manage the department email inbox, draft materials, update the Operating Handbook, and organize meetings.

Required skills

• Market Research
• Analysis
• Quantitative analysis
• Statistical analysis
• Microsoft Office
• Excel
• Word
• Chinese
• English
• German

Nice to have

• Banking
• Corporate finance

Qualifications

• Bachelor’s degree or higher in Finance, Economics, Accounting, Taxation, or a related discipline

Certifications

• CPA
• CFA
• FRM

Benefits

• Transportation subsidies
• Meal vouchers
• In-house fitness center
• 30 days of annual leave

About the Company

Established in 2007, the Bank of Communications Frankfurt Branch serves as a crucial link between China and Europe, facilitating international trade and financial transactions. The branch employs around 40 professionals across seven specialized departments in a collaborative and multicultural environment.