Customer Success Manager

About the role

This role is a one-year maternity cover position focused on managing the customer journey from contract signing through implementation and expansion. The successful candidate will coordinate hardware installations, build strong relationships with care staff, and collaborate with internal teams to optimize product performance and customer outcomes.

Responsibilities

• Coordinate the successful installation of hardware on-site by working with technical project managers and customer stakeholders.
• Develop strong relationships with front-line customers through empathy and problem-solving, including site visits and night shifts.
• Partner with product and engineering teams to calibrate and troubleshoot systems.
• Provide excellent customer service and resolve issues promptly.
• Partner with business development teams to conduct QBRs and identify expansion opportunities.
• Contribute to product and service enhancements based on customer feedback.

Required skills

• Customer Success
• SaaS
• Danish
• English

Qualifications

• Experience as a Customer Success Manager in SaaS or tech-enabled services
• Background in the care sector or social sciences
• Valid driver's license

About the Company

Teton is an AI-powered companion for care staff that leverages proprietary computer vision technology to alleviate administrative inefficiencies. The company aims to transform patient care and operations across the healthcare industry through workflow optimization and real-time data insights.