Enterprise Customer Success Manager

About the role

The Enterprise Customer Success Manager will own strategic relationships with large UK wealth management clients, acting as a trusted advisor to drive measurable value. This role involves managing post-sales accounts, leading renewals, and identifying growth opportunities while collaborating with internal teams to ensure product adoption. The position offers a clear path toward leadership roles within the company.

Responsibilities

• Build and run success plans that demonstrate measurable ROI for clients.
• Lead renewals and identify expansion opportunities across Aveni Assist and Aveni Detect.
• Build and maintain strategic relationships with senior stakeholders in Operations, Compliance, and the C-suite.
• Orchestrate internal teams including Implementation, Support, and Product to drive client progress.
• Deliver quarterly business reviews that align outcomes with client goals.
• Analyze usage data to identify and address adoption gaps across large user bases.
• Represent the client voice in internal product decision-making processes.

Required skills

• B2B SaaS
• Customer Success
• Account Management
• Executive Presence
• Strategic Planning

Nice to have

• Wealth Management
• Financial Services
• B2B2C
• AI products
• Data-driven products

Benefits

• 34 days holiday
• Birthday off
• Share options
• Skills development
• Life insurance
• Income protection
• Private health care
• Employee assistance programme
• Cycle to work scheme
• Pension scheme

About the Company

Aveni is an award-winning technology company that uses advanced AI, including Natural Language Processing and Large Language Models, to enable scalable efficiency for financial services companies. The company focuses on automating and innovating to help businesses achieve exceptional productivity and compliance outcomes.