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PartSpace GmbH

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Head of Customer Success

Salary not disclosedOnsite

  • Customer Success
  • Deggendorf
  • Full time
  • Today
Newly posted

About the role

PartSpace is a high-growth tech company using AI and engineering data to redefine industrial procurement. As Head of Customer Success, you will lead the strategy, goals, and priorities for the customer success department while building and scaling onboarding and implementation processes. You will manage a growing team, ensure a smooth customer lifecycle, and act as the voice of the customer to drive product improvements.

Responsibilities

  • Take overall responsibility for the Customer Success area including strategy, goals, and priorities
  • Build and continuously develop scalable onboarding, implementation, and support processes
  • Lead, coach, and expand the implementation and customer success team
  • Ensure a smooth customer lifecycle from onboarding to adoption, renewals, and expansion
  • Manage customer projects including prioritization, resource planning, and capacity management
  • Handle escalation management for critical customer cases to ensure sustainable solutions
  • Define, track, and report relevant KPIs such as adoption, CSAT/NPS, and churn/retention
  • Collaborate closely with Sales, Product, and Development teams to maximize customer success and product quality

Required skills

  • Customer Success
  • Account Management
  • Consulting
  • B2B
  • SaaS
  • Project Management
  • Software Implementation
  • KPI tracking
  • German
  • English

Nice to have

  • Cost-Engineering
  • Should-Costing
  • PLM
  • PDM
  • ERP
  • SAP MM

Qualifications

  • Degree in Mechanical Engineering, Industrial Engineering, or Business Informatics
  • Equivalent practical experience

Benefits

  • Company pension scheme
  • Professional development budget
  • Corporate benefits
  • Business bike
  • Company fitness
  • BahnCard
  • Flexible working hours
  • Workation
  • Team events
  • Offsites

About the Company

PartSpace is a high-growth, innovative tech company with a mission to redefine technical procurement using artificial intelligence and engineering data. Their cloud-based platform makes industrial component procurement smarter by acting like an engineer.

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