Head of Customer Success

About the role

Haut.AI is a BeautyTech startup seeking a visionary Head of Customer Success to build and scale the function from the ground up. The role involves managing strategic enterprise accounts, driving expansion revenue, and leading a team to ensure seamless onboarding and adoption. You will translate client feedback into product intelligence and implement automated health-tracking systems.

Responsibilities

• Design comprehensive Customer Success operations including onboarding, adoption, and renewal processes.
• Drive measurable expansion revenue through strategic account management.
• Personally manage and expand key enterprise client relationships.
• Build automated health-score tracking systems to identify and mitigate risks.
• Recruit, develop, and lead the Customer Success team.
• Create scalable playbooks, KPIs, and reporting frameworks for client health and revenue.
• Integrate CRM workflows with product and support systems.

Required skills

• Customer Success
• Account Management
• SaaS
• Team Leadership
• Enterprise Account Management
• CRM
• KPI tracking

Qualifications

• 6+ years in Customer Success or Account Management at a SaaS or tech company
• 2+ years of team leadership experience

Benefits

• Competitive base salary
• Bonus structure
• Paid time off
• Company-issued laptop

About the Company

Haut.AI is a pioneering BeautyTech startup that combines scientific research with artificial intelligence to deliver personalized skincare solutions. Founded by AI scientists and backed by leading European VCs, the company operates at the intersection of the AI and beauty tech markets.