Senior Account Manager

About the role

The Senior Account Manager will develop and manage relationships with school administrators across the UK to ensure customer satisfaction throughout the customer life-cycle. This role involves project managing accounts, handling renewals, driving expansions, and collaborating with field sales to execute strategic goals.

Responsibilities

• Proactive communication to customers throughout the year to provide best in class service
• Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the account
• Responsible for renewals including expansions and all transactional components
• Work with field sales to develop and manage targeted campaigns to expand within existing accounts
• Understand all facets of the MyTutor platform, demonstrating both technical and operational expertise
• Curiously learn and develop true alignment with internal IXL Learning systems and processes
• Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement
• Effectively communicate new product enhancements and benefits to existing customers via phone calls and video conferences
• Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
• Accurately track all customer related activities, communication and opportunities in salesforce.com
• Gather customer feedback to help improve and enhance product offerings

Required skills

• Account Management
• Customer Success
• Renewal Sales
• Inside Sales
• Communication skills
• Presentation skills
• MS Office
• Google Suite
• Critical thinking
• Problem-solving

Nice to have

• Salesforce
• Classroom experience

Qualifications

• BA/BS Degree

About the Company

IXL Learning is a US-based global edtech leader with products used by millions of students worldwide. The company reaches millions of learners through a diverse range of products including IXL.com, Rosetta Stone, Wyzant, and Teachers Pay Teachers.