Team Leader Aftersales - Retention & Key Account Management

About the role

Treatwell is looking for a Team Leader to oversee retention and key account management for their French operations. You will lead a team of retention experts and key account managers to protect market share and drive growth among strategic partners. The role focuses on building scalable retention processes, managing high-value accounts, and utilizing data to forecast performance.

Responsibilities

• Pilot the retention strategy by mapping the portfolio, managing churn risks, and developing retention playbooks.
• Structure and grow the Key Account Management function to turn strategic accounts into growth levers.
• Drive performance through data-driven management, focusing on metrics like churn, NRR, ARPU, and TTV.
• Manage and develop a high-performance team through coaching, call reviews, and structured onboarding.
• Collaborate with Sales, Product, and Marketing teams to ensure alignment and operational efficiency.

Required skills

• Account Management
• Team Management
• Retention
• Customer Success
• Data Analysis
• Salesforce

Nice to have

• B2B
• SaaS

Qualifications

• Proven experience in team management
• Solid experience in retention, Customer Success, or Key Account Management
• Fluency in French and proficiency in English

Benefits

• 28 days of leave
• Restaurant tickets
• Gymlib
• 40€/month on Treatwell app

About the Company

Treatwell is the leading European marketplace for beauty and wellness booking, present in 14 countries. They provide a management software solution to over 95,000 partner salons to help digitize their daily operations.