Strategic Client Manager

About the role

The Strategic Client Manager will serve as the primary point of contact for Flock's largest fleet clients, managing relationships and ensuring they receive high-quality service. This role involves collaborating with brokers and internal teams to deliver a coordinated experience, while shaping the company's corporate account management approach. The successful candidate will use AI tools to enhance reporting and account management, ultimately driving client retention and satisfaction.

Responsibilities

• Own the relationship with a portfolio of Flock’s largest fleet clients, becoming their primary point of contact and developing a strong understanding of their business.
• Build and run our corporate account management approach: client reviews, reporting, relationship cadence and account planning.
• Work closely with brokers and our Broker Development Managers to deliver a coordinated experience for every large corporate client.
• Bring together teams across Flock, including claims, safety, underwriting and finance, to resolve client questions and issues quickly, and build strong relationships with key stakeholders across client organisations.
• Identify retention risks early and create clear plans to protect our most important accounts.
• Help shape and improve Flock’s wider client service proposition, including account reviews, portal engagement, safety support, claims and reporting, feeding client feedback back into the business.
• Use AI in your day-to-day work, from account research and meeting preparation to query management, meeting summaries and client reporting.

Required skills

• Insurance industry
• Account management
• Commercial judgement
• Stakeholder management
• Client retention

Nice to have

• Commercial Motor Fleet
• Fleet risk
• Claims process

Qualifications

• Experience in a client-facing role such as insurer account or deal management, broker account management, or claims relationship management

Benefits

• 25 days of holiday plus Bank Holidays
• Share Incentive Plan
• Workplace Pension
• Private Medical Insurance
• Salary Sacrifice Schemes
• Enhanced Parental Leave and Pay
• £1000 toward relevant professional qualifications
• £500 per annum towards learning and development
• 3 days paid leave for L&D purposes

About the Company

Flock uses telematics, AI, and real-time data to help fleet customers prevent crashes and improve safety. Acquired by Admiral in May 2026, the company combines the backing of a leading motor insurer with startup energy and speed.