Technical Services Engineer III

About the role

As a Technical Services Engineer III, you will design, implement, and support technical solutions across the impact.com SaaS platform. You will partner with internal teams and client stakeholders to guide integrations, troubleshoot complex technical issues, and ensure the long-term success of clients throughout their lifecycle.

Responsibilities

• Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements.
• Support the design, implementation, and ongoing management of technical integrations for new and existing clients.
• Partner with internal teams to deliver a seamless onboarding experience and strong post-launch support.
• Take end-to-end ownership of client technical issues, from investigation through resolution.
• Manage incoming technical requests through ticketing systems and prioritize effectively.
• Identify emerging issues and communicate trends, risks, and insights to management.
• Contribute to the creation and maintenance of technical documentation, integration guides, and training materials.
• Identify, scope, and help develop internal tools or reports to improve troubleshooting workflows.

Required skills

• SaaS
• HTML
• CSS
• JavaScript
• SQL
• REST APIs
• FTP
• Troubleshooting
• Technical documentation

Nice to have

• Affiliate marketing
• Digital marketing

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline
• Equivalent practical experience

Benefits

• Medical, Dental, and Vision insurance
• 401(k)
• Flexible spending accounts
• Responsible PTO policy
• Mental health and wellness benefit
• Gym reimbursement
• Restricted Stock Units
• Coursera subscription
• Parental leave
• Technology stipend

About the Company

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. Over 5,000 global brands rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.