Werkstudentin Omr Festival Support

About the role

The Customer Support team serves as the central point of contact for visitors at the OMR Festival. You will assist with inquiries regarding tickets, masterclass applications, and event information to ensure a positive visitor experience. This role involves both pre-festival administrative support and on-site assistance during the event.

Responsibilities

• Answer visitor inquiries via email regarding tickets, masterclass applications, and invoices
• Provide on-site support at the festival counter or manage last-minute inquiries in the back office
• Coordinate with internal teams to resolve complex visitor issues
• Assist the Festival & Events team with organizational tasks as needed

Required skills

• Customer Support
• Communication
• Organization
• German
• English

Nice to have

• Ticketing systems
• Databases
• Excel
• Prozessoptimierung

Benefits

• Flexible working hours
• Fitness offers
• Mental health support
• Company pension scheme
• Bicycle leasing
• Public transport subsidy
• Employee discounts
• Professional development access

About the Company

OMR is a prominent German media company operating in the digital scene, known for hosting the OMR Festival.