IT Support

About the role

Projektron GmbH is seeking an IT Support specialist to join their team at the headquarters in Berlin. The role involves providing 2nd level support to customers, managing technical inquiries via a ticket system, and acting as a liaison between clients, consultants, and the development team.

Responsibilities

• Manage technical inquiries through the ticket system
• Provide 2nd level support to customers
• Communicate with clients via phone, video conferencing, and tickets
• Evaluate the feasibility of customer requests
• Act as a mediator between customers, consultants, and developers
• Configure systems using XML files
• Perform remote installations and updates
• Manage hosting instances

Required skills

• IT Support
• Windows
• Linux
• XML
• Customer Support

Nice to have

• English
• SQL
• BIRT

Qualifications

• Vocational training in IT or a university degree
• Fluent German language skills (C1 or higher)

Benefits

• Flexible working hours
• 30 days vacation
• Sabbatical
• Mobile working and workation
• Family-friendly policies
• Ergonomic workstations
• Mentoring program
• Sports and health programs
• Public transport ticket
• Professional development

About the Company

Projektron GmbH develops and distributes the web-based project management software Projektron BCS. With over 130 employees across five locations in Germany, the company supports more than 820 customers throughout Europe.