Helpdesk Technician Tier 1

About the role

Nebius is seeking a reliable and customer-focused Tier 1 Help Desk Technician to provide first-level support for end-user IT issues. This role involves managing hardware, software, and basic networking problems while ensuring excellent communication and documentation. The technician will act as the primary point of contact for technical assistance and contribute to the maintenance of IT systems and knowledge base.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email.
• Log, categorize, and prioritize all incoming support requests in the IT ticketing system.
• Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues.
• Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.
• Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.
• Escalate complex or unresolved issues to Tier 2/3 support in a timely manner.
• Maintain and update asset inventory records.
• Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return.

Required skills

• IT support
• Troubleshooting
• AV systems
• Microsoft Azure
• Microsoft 365
• Networking
• MDM administration
• Jira
• Technical documentation

Nice to have

• Service improvement
• Cross-functional collaboration

Qualifications

• 4+ years of service desk technical experience

Benefits

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment

About the Company

Nebius is leading a new era in cloud infrastructure for the global AI economy, building a full-stack AI cloud platform for developers and enterprises. Listed on Nasdaq and headquartered in Amsterdam, the company has a global footprint with R&D hubs across Europe, the UK, North America, and Israel.