Senior IT Analyst

About the role

The Senior IT Analyst serves as the principal in-house resource for day-to-day IT operations and user support for approximately 80 staff members. This role involves managing the full lifecycle of incidents and service requests, coordinating external suppliers, and delivering small technology projects to ensure secure and reliable systems. The position requires a technically capable individual who can work independently to manage competing priorities while supporting the organisation's mission.

Responsibilities

• Act as the primary point of contact for first and second-line IT support, resolving incidents and service requests end-to-end.
• Manage joiner, mover, and leaver processes, including account administration and hardware provisioning.
• Administer Microsoft 365 and other cloud applications, ensuring secure configuration and user access.
• Maintain accurate IT asset registers, operational documentation, and control evidence for audit readiness.
• Plan and implement routine IT changes in a controlled manner to minimize business disruption.
• Deliver small IT projects, upgrades, and service improvements to enhance reliability and efficiency.

Required skills

• IT support
• Microsoft 365
• Identity administration
• Access control
• Change management
• Information security
• Data protection
• Hardware support
• Vendor management

Nice to have

• Microsoft Entra ID
• Intune
• Autopilot
• SharePoint
• Teams administration
• ITSM tools
• ITIL

Qualifications

• Relevant technical or service management certification
• Equivalent practical experience

Certifications

• Microsoft 365
• Azure
• ITIL Foundation

About the Company

The FAIRR Initiative is an investor-led organisation that works with investors and partners worldwide to address environmental, social and governance risks in the global food sector.