Werkstudentenstelle - Technische Kundenbetreuung / IT Support

About the role

Projektron GmbH is seeking a student employee to support their technical customer service team at their Berlin headquarters. The role involves managing customer inquiries through a ticket system, acting as a liaison between clients and internal development teams, and performing software configurations. This position offers practical experience in project management software support for 16 to 20 hours per week.

Responsibilities

• Sifting and classifying support tickets
• Assessing the feasibility and effort of customer requests
• Acting as an interface between customers, consultants, and developers
• Communicating with key users and providing 2nd level support
• Writing XML files and implementing requirements using the Web Config Editor
• Performing remote installations and managing automated hosting instances

Required skills

• IT Support
• Ticket system
• XML
• Software configuration

Nice to have

• Application software

Qualifications

• Enrolled student in Computer Science, Economics, Business Administration, Industrial Engineering, Natural Sciences or related fields
• Excellent academic grades
• Independent and result-oriented working style

Benefits

• Flexible working hours
• 30 days vacation
• Sabbatical
• Mentoring program
• Ergonomic workstations
• Urban Sports Club
• JobRad leasing
• Public transport ticket
• Company pension scheme
• Bio-fruit and drinks

About the Company

Projektron GmbH develops and distributes the web-based project management software Projektron BCS. With over 130 employees across five locations in Germany, the company supports more than 820 customers throughout Europe.