IT Help Desk Specialist

About the role

Productsup is seeking an IT Help Desk Specialist to maintain the secure and efficient internal IT ecosystem that powers their global team. The role involves providing technical support, managing hardware provisioning, and assisting with employee onboarding and offboarding processes. You will work on both hardware and software issues while contributing to workplace technology projects and IT documentation.

Responsibilities

• Provide IT support for employees in both office and remote environments
• Help set up and maintain company devices across macOS and Windows, including the use of Mobile Device Management (MDM) tools
• Support employee onboarding and offboarding, including hardware provisioning and account setup
• Troubleshoot everyday hardware, software, and workplace technology issues, coordinating with colleagues when needed
• Manage and track support requests through our service management platform
• Maintain accurate IT asset records and track equipment throughout its lifecycle
• Contribute to workplace technology projects and help improve day-to-day IT processes
• Assist with day-to-day Jira administration, including user access, permissions, and updates to projects and workflows
• Create and maintain IT documentation and practical guides for employees

Required skills

• IT support
• macOS
• Windows
• Hardware provisioning
• Jira
• Jira Service Management
• English
• German

Nice to have

• Mobile Device Management
• MDM

Qualifications

• Initial hands-on experience in an IT help desk, IT support, or comparable technical role
• Academic background in IT or a related field

Benefits

• Hybrid work
• Flexible working hours
• Internal and external training
• Yearly learning budget
• Corporate Social Responsibility initiatives
• Paid Impact Day
• Employee referral bonuses
• Discounted Urban Sports membership
• Employee Assistance Program

About the Company

Productsup is a Berlin-based company with a strong international customer base, focused on scaling its reach within the digital commerce landscape. The company employs people from over 40 nationalities and values diversity as a driver of innovation.