IT-Support First Level

About the role

The IT Support First Level employee will act as the primary point of contact for IT issues and service requests. This role involves managing incoming tickets, resolving standard technical problems, and providing support for Windows and Microsoft Office environments.

Responsibilities

• Receive and process IT incidents and service requests via phone and other channels
• Document, prioritize, and track requests within the ticketing system
• Resolve standard technical issues as part of first-level support
• Assist users with Windows, Microsoft Office, and other operational applications
• Escalate complex issues to specialized IT departments
• Maintain documentation of recurring errors and solutions while adhering to data protection and security processes

Required skills

• IT Support
• Windows 10/11
• Microsoft Office
• Citrix
• Ticketing systems
• Remote support
• German language

Nice to have

• SAP R/3
• ServiceNow
• ITIL

Qualifications

• Practical experience in IT Service Desk, IT hotline, or first-level support

Benefits

• Flexible working hours
• 38.5-hour work week
• Long-term job security
• Positive work culture
• Modern work environment
• Professional development opportunities