Senior IT Services Lead

About the role

The Senior IT Services Lead will provide functional leadership for the IT services team, ensuring smooth daily operations and reliable service delivery. This role involves acting as a technical sparring partner for the team and IT Manager, coordinating tasks, and driving the continuous improvement of IT service processes and standards. The position requires a hands-on approach to support, complex troubleshooting, and the identification of opportunities for automation and efficiency.

Responsibilities

• Provide functional leadership and coordination for the IT services team
• Ensure reliable daily operations and service delivery
• Support the team with hands-on IT support and complex troubleshooting
• Prioritize team tasks and ensure clear responsibilities and coverage
• Develop and document IT service processes and standards
• Identify and implement improvements for service quality and efficiency
• Collaborate with the IT Manager on priorities, escalations, and initiatives

Required skills

• IT Services
• IT Operations
• IT Support
• IT Service Management
• Ticket Management
• Workplace IT
• Identity & Access Management
• Endpoint Management
• SaaS
• Process Optimization

Qualifications

• Degree or vocational training in an IT-related field
• Equivalent practical experience

Benefits

• Flexible working hours
• Mobile office options
• Verivox Academy training
• Language courses
• Jobrad
• Deutschlandticket subsidy
• Lunch subsidy
• EGYM Wellpass
• Company pension scheme
• BUK Familienservice

About the Company

Verivox is a company with around 500 employees from over 50 nations, characterized by an open, diverse corporate culture with flat hierarchies and a modern, appreciative working environment.