Modern Workplace Supporter

About the role

The Modern Workplace Supporter provides 1st and 2nd level support for client management, focusing on M365 and Azure environments. This role involves direct interaction with end-users at customer sites, managing incidents via a ticketing system, and performing hardware and software configuration.

Responsibilities

• Provide 1st and 2nd level support for client management including O365, M365, and AzureAD
• Administer and support clients and end-users
• Maintain direct contact with end-users at customer locations in Southern Germany
• Manage and document activities within a ticketing system
• Install and configure hardware and software components
• Analyze and resolve technical incidents and requests

Required skills

• IT Support
• O365
• M365
• AzureAD
• Ticketing systems
• Hardware configuration
• Software configuration
• German

Nice to have

• Jira
• ServiceNow
• Helpline
• English

Qualifications

• Completed vocational training as an IT specialist (Fachinformatiker)
• Equivalent practical experience as a career changer

Benefits

• Company pension scheme
• Company bike leasing
• Corporate benefits
• Company fitness program
• Flat hierarchies

About the Company

perinova IT-Management GmbH operates in a future-proof industry, offering integrated consulting and managed services with a focus on an open working climate.