Event Travel Manager

About the role

The Event Travel Manager provides high-level event travel management to key clients and internal teams. This role focuses on developing relationships, sharing market knowledge, and ensuring maximum revenue generation while delivering a significant return on investment for clients. The manager acts as a primary client liaison to support program objectives and ensure service excellence.

Responsibilities

• Assist travellers with personalized travel support including cancellations, changes, and updates to bookings.
• Provide accurate fare information for hotel, flight, car, and rail bookings.
• Work with client contacts to understand and meet program objectives and success factors.
• Maintain project documentation to ensure contract and policy compliance.
• Troubleshoot issues using agent tools and guidelines.
• Coordinate program planning from post-sale stage to final billing.
• Participate in team meetings regarding product launches and industry updates.

Required skills

• Communication skills
• MS Excel
• MS Word
• PowerPoint
• Google Suites
• Slack
• Customer service
• World geography

Nice to have

• Group Travel planning
• Navan TravelXen
• GDS
• Sabre
• PNR building
• Ticketing
• Amadeus
• NDC