Sales Support Specialist

About the role

The Sales Support Specialist acts as the first line of support for the global sales organization, resolving deal-blocking issues and ensuring smooth operations. This role involves managing support requests, maintaining data quality in Salesforce, and collaborating with cross-functional teams to facilitate the sales process.

Responsibilities

• Own the Sales Operations support channel in Slack for your region, answering questions from sales teams and keeping the queue moving
• Take each request end to end, diagnose it, fix what you can, and pull in the right people from Operations, Salesforce Administration or Finance when you can't
• Help sellers navigate Salesforce: opportunities, quotes, accounts and the sales process
• Investigate and correct data quality issues before they hold up a deal
• Build simple documentation and guides so sellers can help themselves next time
• Flag recurring issues to the team so we can fix root causes rather than the same symptom twice
• Provide extended support at quarter-end and year-end, when deal volume peaks

Required skills

• Salesforce
• CRM
• Sales Operations
• Revenue Operations
• Data accuracy

Nice to have

• ChargeBee
• Zuora

Qualifications

• 2-4 years experience in sales support, sales operations, revenue operations or CRM administration
• Working knowledge of Salesforce or a comparable CRM

Benefits

• 30 days of annual leave
• Mental health resources
• Hack Fridays
• In-person team events

About the Company

DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Founded in 2017, the company provides a Language AI platform for translation, writing, and voice translation to over 200,000 business customers.