Enterprise Account Manager

About the role

Perk is seeking a customer-oriented and result-driven Enterprise Account Manager to join our growing team. You will be responsible for managing a portfolio of Tier 1 customers, building strategic relationships with key stakeholders, and driving growth through expansion, upselling, and cross-selling. This role focuses on ensuring customer satisfaction, increasing product adoption, and delivering long-term value within a fast-paced, hyper-growth environment.

Responsibilities

• Own a portfolio of Tier 1 customers, building trusted relationships with champions, key decision makers, and executive stakeholders.
• Build and execute strategic account plans by developing a deep understanding of your customers' business, identifying expansion opportunities, and mitigating risks.
• Identify growth opportunities across business units, geographies, and product lines to expand your portfolio.
• Drive adoption across the platform by identifying underutilised features, expanding use cases, and partnering with customers on change management initiatives.
• Leverage data and analytics to lead Quarterly Business Reviews (QBRs) to demonstrate business outcomes, ROI, and future strategic opportunities.
• Partner with Product, Engineering, and Technical Support teams to resolve issues, influence product improvements, and represent the voice of the customer.

Required skills

• Account Management
• SaaS
• Salesforce
• Google Tools
• Zendesk
• Looker
• Financial acumen
• Analytical skills

Nice to have

• Travel-tech
• Fintech
• Spend management
• Finance ecosystem
• Procurement ecosystem
• Expense management

Benefits

• Equity ownership
• 25 days annual leave
• Private medical cover
• Voluntary dental insurance
• Discounted gym memberships
• Company pension plan
• Life Insurance
• Income protection
• Cycle2Work scheme
• Paid parental leave

About the Company

Perk is an intelligent platform for travel and spend management that automates travel bookings, expenses, and invoice processing. Founded in 2015, the company has grown into a global organization with over 1,800 employees across 12 offices, dedicated to eliminating manual work to power real productivity.