Customer Success Manager (Italian Speaker)

About the role

The Customer Success Manager acts as the primary point of contact for clients, bridging their needs with the company's technology platform. This role focuses on driving product adoption, ensuring client satisfaction, and developing account plans to maximize value. You will collaborate with internal product and engineering teams to provide technical support and strategic guidance to help clients achieve their goals.

Responsibilities

• Act as the face of the company to clients and bridge the gap between their needs and the technology.
• Monitor and facilitate the adoption of the platform by clients.
• Collaborate with engineers and product specialists to ensure full technical support.
• Develop and maintain key account plans to identify opportunities for adding value.
• Provide feedback on market trends and unmet client needs.
• Establish trusted advisor relationships to ensure overall customer satisfaction.
• Plan strategies to help customers meet objectives and drive resolution on escalated issues.

Required skills

• Customer Success
• Account Management
• Strategic Consulting
• English
• Italian
• Project Management
• Time Management

Nice to have

• Attention to detail

Benefits

• Internal training programs
• Spotify access
• LinkedIn Learning
• Blinkist
• MasterClass
• CloudGuru
• ESOP
• Referral bonuses
• Volunteering opportunities
• Global retreats

About the Company

Insider One is a platform that unites data, personalization, and journey orchestration for marketing and customer engagement teams. Backed by major investors, the company is a woman-founded, women-led B2B SaaS unicorn with a focus on social responsibility and global impact.