Junior Customer Success Manager

About the role

As a Customer Success Manager, you will act as a strategic partner to help clients achieve maximum results with the NOVA AI platform. You will manage the customer lifecycle from onboarding to long-term growth, ensuring retention and translating customer insights into product improvements. This role sits at the intersection of AI, strategy, and customer growth within a fast-growing scale-up environment.

Responsibilities

• Ensure customers realize value with NOVA and guide strategic onboarding processes.
• Manage customer growth, retention, and long-term collaboration.
• Identify opportunities, risks, and churn signals to take proactive action.
• Advise customers strategically on content, visibility, and growth.
• Collaborate with tech and product teams to achieve customer goals.
• Translate customer insights into concrete product improvements.
• Build lasting relationships and ensure a strong customer experience.
• Contribute to optimizing and scaling Customer Success processes.

Required skills

• Customer Success
• Account management
• Project management
• SaaS
• Digital Marketing
• SEO
• Stakeholder management
• Dutch
• English

Nice to have

• Coaching

Qualifications

• Higher professional or university degree

Benefits

• Bonus structure
• Travel allowance
• 23 vacation days
• Pension contribution
• Professional development
• Team outings

About the Company

InSpace is a fast-growing AI scale-up building NOVA, an AI platform that turns search queries into scalable competitive advantage through long-tail intelligence, GEO optimization, and automation.