Startup Customer Success Manager

About the role

The Startup Customer Success Manager will serve early-stage customers programmatically, helping them build hiring excellence into their organizations. This role involves creating onboarding materials, documentation, and webinars to enable customer independence while providing support via email and calls. You will manage a book of customers and lead projects core to team operations.

Responsibilities

• Manage a book of customers as the main point of contact in a shared inbox
• Create high-quality onboarding materials, documentation, and e-webinars
• Assist customers via email and calls according to SLAs
• Lead medium and large projects to improve team operations and customer engagement
• Identify and implement improvements to internal processes and practices

Required skills

• Customer Success
• Account Management
• Program Management
• Technical Troubleshooting
• Project Management
• Written Communication
• Verbal Communication

Qualifications

• At least 2 years of experience as a full-time Startup Customer Success Manager, Account Manager, or Program Manager

Benefits

• 10-year exercise window for stock options
• Unlimited PTO
• 12 weeks of fully paid family leave
• Equipment, software, and office furniture budget
• $100/month education budget
• Health insurance

About the Company

Ashby is a company that builds best-in-class products and focuses on creating a best-in-class customer experience. They believe that small teams with talented people and the right work environment deliver superior performance.