saas.group
Senior Customer Success Manager
Salary not disclosed5+ yearsRemote
- Full time
- Today
Newly posted
About the role
As a Senior Customer Success Manager at Prerender, you will own retention and churn for a defined book of enterprise and mid-market accounts. You will use data to identify risks, proactively engage with customers, and demonstrate the business value of Prerender's technology. This role bridges the gap between technical product capabilities and business outcomes, requiring you to act as a trusted advisor to your clients.
Responsibilities
- Own retention and churn metrics for a defined book of accounts.
- Drive proactive retention by using usage data and health scores to identify risks early.
- Translate technical results into business value regarding indexing, traffic, and AI-search visibility.
- Build lasting trust through regular check-ins and business reviews.
- Act as the voice of the customer by providing structured feedback to Product, Support, and Marketing teams.
- Partner across internal teams to ensure a cohesive customer experience.
Required skills
- Customer Success
- Account Management
- B2B SaaS
- Retention strategy
- Data analysis
- CRM
- HubSpot
Nice to have
- SEO
- JavaScript
- Web crawlers
- Caching
- Web performance
Benefits
- Flexible time off
- Remote work
- AI tools access
- AI skills training
About the Company
saas.group is a B2B SaaS portfolio powerhouse established in 2017 that acquires and grows software brands. With a team of nearly 380 colleagues across 50 countries, they focus on unlocking the potential of software ventures through innovation and collaboration.