KI & Knowledge Manager

About the role

The KI & Knowledge Manager will build and maintain a central knowledge system that serves as the foundation for AI agents, support processes, and product documentation. This role involves structuring information to be machine-readable, managing AI-supported product management workflows, and ensuring high quality through testing and documentation. You will act as a key interface between support, product, and technical teams to optimize how the company utilizes knowledge and AI tools.

Responsibilities

• Structure product knowledge, processes, and FAQs to enable reliable AI agent responses.
• Ensure content remains consistent, understandable, and machine-readable for AI automation.
• Manage the integration of AI-supported product ideas, customer feedback, and requirements.
• Serve as a communication bridge between support, product, key account management, and technical teams.
• Evaluate automated tests, perform manual testing, and document findings to improve knowledge bases and product processes.

Required skills

• Knowledge management
• AI tools
• Product documentation
• Quality assurance
• German
• English

Nice to have

• Support
• Testing

Qualifications

• Experience with knowledge management, support, testing, or product documentation

About the Company

The meetago group operates a leading online platform for searching, comparing, and booking meeting rooms, conference venues, and group accommodations across Europe. With over 20 years of experience, the company serves more than 13,500 businesses and provides access to over 100,000 hotels and locations worldwide.