Senior Fraud Investigator

About the role

As a Senior Fraud Investigator, you will lead complex investigations into first-party and third-party claims, including credit hire disputes and staged accidents. You will provide mentorship to the team, deputise for the Team Leader, and hold sign-off authority on claims payments and reserves. The role involves shaping counter-fraud strategy while ensuring compliance and high performance across all claims processes.

Responsibilities

• Manage high-risk first-party and third-party claims, credit hire disputes, staged accidents, and organised fraud.
• Lead litigation from start to finish, working with solicitors, counsel, engineers, and investigators.
• Use telematics data, AI tools, and network analysis to uncover fraud patterns.
• Track core KPIs, SLAs, cycle times, and reserve precision to maintain high performance standards.
• Conduct and review quality audits to ensure compliance and continuous improvement across the unit.
• Sign off on claims payments, reserves, and formal defences within delegated limits.
• Guide and mentor team members on complex liability, credit hire, and litigation issues.
• Negotiate with third-party insurers, solicitors, credit hire companies, and legal representatives.

Required skills

• Claims management
• Litigation
• Fraud investigation
• Risk management
• Mentoring
• Negotiation

Benefits

• Market-competitive salary
• Annual performance bonus
• Share options
• Private medical insurance
• Pension
• Generous holiday
• Annual learning and travel budget

About the Company

Zego is an insurance company building real-time, AI-driven infrastructure to provide innovative coverage for drivers. They focus on high-performance teams and aim to lead the AI evolution in the insurance industry.