Customer Care & Claims Agent Netherlands

About the role

You will serve as the primary point of contact for customers and partners in the Netherlands, managing claims cases and ensuring high service levels. The role involves maintaining CRM and contract management systems while collaborating with the Operations team to refine internal processes. You will be responsible for proactive case management and clear communication regarding company decisions.

Responsibilities

• Act as the first point of contact for customers and partners via phone and email
• Log and manage claims cases proactively to ensure timely resolution
• Maintain and utilize CRM and contract management systems
• Communicate company decisions clearly to stakeholders
• Collaborate with the Operations team to optimize service processes

Required skills

• Customer service
• Claims management
• CRM
• Dutch
• English

Nice to have

• German
• Insurance industry experience
• B2B experience
• AI tools

Qualifications

• Experience in customer service, customer care, or a service center
• Experience in the insurance industry

Benefits

• Subsidized lunch
• BVG ticket discount
• Company e-bike leasing
• Urban sports club
• Mental well-being app
• Visa and relocation support

About the Company

Alteos is backed by AXA and combines entrepreneurial freedom with technological expertise to manage insurance solutions. The company focuses on shaping the future of insurance through advanced core systems.