Customer Care & Claims Agent Netherlands

About the role

You will serve as the primary point of contact for customers and partners in the Netherlands, managing claims and ensuring high service levels. This role involves maintaining CRM and contract management systems while collaborating with the Operations team to optimize internal processes. You will be responsible for proactive case management and clear communication regarding company decisions.

Responsibilities

• Act as the first point of contact for customers and partners via phone and email
• Log and manage claims cases proactively
• Maintain and utilize CRM and contract management systems
• Collaborate with the Operations team to refine and improve service processes
• Ensure transparent communication regarding company decisions

Required skills

• Customer Service
• Dutch
• English
• CRM
• Claims management

Nice to have

• German
• Insurance industry experience
• B2B experience
• AI tools

Qualifications

• Experience in customer service, customer care, or a service center

Benefits

• Subsidized lunch
• BVG ticket discount
• Company e-bike leasing
• Urban sports club membership
• Mental well-being app
• Visa and relocation support

About the Company

Alteos GmbH is backed by AXA and combines entrepreneurial freedom with technological expertise to manage insurance solutions.