Customer Care Manager - Accounting

About the role

Join Qonto as a Customer Care Manager to support French solo entrepreneurs with our new accounting offer. You will manage day-to-day inquiries, collaborate with our accounting team, and help build the operational playbook from scratch. This role involves flagging recurring issues to the product team to improve the overall customer experience.

Responsibilities

• Manage the ticket queue by answering customer inquiries via email, chat, and phone.
• Collaborate with accountants to handle client requests and streamline workflows.
• Develop FAQs, macros, and internal processes for the new accounting scope.
• Provide feedback to the product team regarding recurring issues to address root causes.

Required skills

• Customer Service
• French fluency
• Zendesk
• Communication

Nice to have

• AI tools

About the Company

Qonto is a leading European finance workspace for SMEs, providing banking and financial tools. Founded in 2017, the company has grown to 1,700 employees serving over 750,000 customers across 8 European countries and has been profitable since 2023.