Onboarding Specialist

About the role

As an Onboarding Specialist, you will play a key role in supporting clients to ensure a smooth and positive experience with our beauty-tech solution. You will be responsible for training clients, providing product expertise, and acting as their primary point of contact to ensure high satisfaction. This role requires a proactive approach and the ability to solve problems effectively to help our clients succeed.

Responsibilities

• Integrate and train clients on the use of our solution through 2 to 3-hour training sessions.
• Advise and share product expertise to help clients maximize the value of their subscription.
• Serve as the primary point of contact for all client questions and requests.
• Manage and follow up with clients to provide exceptional service and create positive experiences.

Required skills

• Account management
• Customer relations
• Problem solving
• SaaS
• French

Nice to have

• CRM
• English

Qualifications

• Bachelor's degree
• Equivalent practical experience

Benefits

• Company vehicle
• Fuel card
• Toll badge
• 25 days of leave
• Health insurance
• Meal vouchers
• Structured onboarding program
• Company events

About the Company

Salonkee is one of the fastest-growing beauty-tech companies in Europe, helping thousands of salons simplify their daily operations through an all-in-one software solution. We are dedicated to shaping the future of the beauty industry through innovation, collaboration, and a human-centric approach.