Account Manager

About the role

Fonio is seeking an Account Manager to oversee existing customer accounts and drive expansion revenue. You will act as the primary point of contact, focusing on increasing the value of the AI phone assistant through upsells, renewals, and proactive customer success management. This role involves working closely with internal teams to ensure reliable forecasting and effective product adoption.

Responsibilities

• Manage an existing customer portfolio with a focus on upsell and retention
• Identify and realize growth potential within existing accounts
• Conduct regular touchpoints, QBRs, and proactive support to maximize customer success
• Maintain a clean CRM and provide reliable revenue forecasting
• Collaborate with Customer Success, Product, and Marketing teams
• Shape the account and expansion motion within the company

Required skills

• B2B SaaS sales
• Account management
• Customer success
• Upselling
• Renewals
• CRM
• English

Nice to have

• Startup experience
• Scale-up experience

Qualifications

• At least 1 year of experience in B2B SaaS sales, account management, or customer success

Benefits

• Top equipment of your choice

About the Company

Fonio is Europe’s market leader for AI phone agents for SMBs, having grown from $1M to $10M ARR in under 12 months. The company is currently expanding globally and into new products, maintaining a culture that values ownership, direct feedback, and fast-paced execution.