SVP Sales - North America

About the role

The SVP Sales leads Emplifi's commercial organization within the region, managing regional P&L and driving full-funnel revenue outcomes. This role translates global go-to-market strategy into regional execution, building and scaling the sales organization while personally engaging on high-priority accounts. The leader works cross-functionally to ensure regional bookings, ARR growth, and retention targets are met.

Responsibilities

• Own regional sales outcomes, P&L, and revenue forecasting.
• Execute global go-to-market strategy with a focus on the enterprise segment.
• Build operational infrastructure for pipeline management and CRM adoption.
• Recruit, develop, and coach a high-performing sales team.
• Partner with Customer Success to drive Gross and Net Revenue Retention.
• Engage personally with executive stakeholders at strategic customer accounts.

Required skills

• SaaS sales
• Enterprise sales
• P&L management
• Sales leadership
• Revenue forecasting
• AI tools

Nice to have

• CX technology
• Social marketing technology
• Digital marketing technology
• M&A integration

Qualifications

• Experience at the VP level or above leading sales and customer success teams in a high-growth company

Benefits

• Unlimited Paid Time Off
• 13 paid holidays
• Comprehensive health coverage
• 401(k) retirement plan with company match
• Paid parental leave
• Short-term and long-term disability protection
• Employee Assistance Program

About the Company

Emplifi is an autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI and built on more than 5T of data, the company helps enterprise teams orchestrate connected customer journeys.