Enterprise Account Manager

About the role

Kernel is seeking a dedicated Account Manager to own and accelerate expansion across our existing customer base. You will manage a book of business worth $2M+ ARR, driving Net Revenue Retention through consultative, value-based selling to mid-market and enterprise clients. This is a high-impact role requiring the ability to navigate complex, multi-stakeholder sales cycles and collaborate cross-functionally to scale our commercial operations.

Responsibilities

• Own and execute complex expansion and renewal cycles across a $2M+ book of mid-market and enterprise accounts.
• Drive Net Revenue Retention by proactively identifying expansion opportunities, negotiating renewals, and preventing churn.
• Execute consultative, value-based selling by understanding customer RevOps challenges and articulating ROI.
• Own the full customer relationship alongside Implementation and Solutions Engineers.
• Build and refine the Account Management playbook to establish repeatable processes for expansion and renewal.
• Partner cross-functionally with Product, Engineering, and GTM leadership to shape expansion strategy and product roadmaps.
• Navigate complex contracts, security reviews, and legal discussions independently.

Required skills

• B2B SaaS sales
• Account management
• Value-based selling
• RevOps
• Contract negotiation
• Strategic planning

Nice to have

• Data infrastructure
• CRM platforms
• API-first products
• Salesforce

Qualifications

• 4-7 years of B2B SaaS sales or account management experience
• Experience closing $100k+ deals per year
• Experience managing a book of business worth $2M+ ARR

Benefits

• Equity
• 24 days holiday plus bank holidays
• Monthly office dinner allowance
• 2 weeks work-from-anywhere
• Parental leave policy
• Pension plan
• Top-spec equipment
• Team events

About the Company

Kernel is building the business registry for agents, providing a permanent KERN ID and necessary context for businesses to operate. The company has raised $14M from top VCs and is growing 5x year-over-year.