Fonio
Account Manager
£65,000 – £95,0001+ yearsOnsite
- Sales
- London
- Full time
- Today
Newly posted
About the role
Fonio is seeking an Account Manager to oversee existing customer accounts and drive expansion revenue. You will act as the primary point of contact, focusing on increasing the value of the AI phone assistant through upsells, renewals, and proactive customer success management. This role involves working closely with Product and Marketing teams to shape the company's expansion motion in a fast-paced environment.
Responsibilities
- Manage an existing customer portfolio with a focus on upsell and retention
- Identify and realize growth potential within existing accounts
- Conduct regular touchpoints, QBRs, and proactive support to ensure customer success
- Maintain accurate CRM data and provide reliable revenue forecasting
- Collaborate with Customer Success, Product, and Marketing teams
- Provide structured market feedback to internal teams
Required skills
- B2B SaaS sales
- Account management
- Customer success
- Upselling
- Renewals
- CRM
- English
Nice to have
- Startup experience
- Scale-up experience
Qualifications
- At least 1 year of experience in B2B SaaS sales, account management, or customer success
Benefits
- Top equipment of your choice
About the Company
Fonio is Europe’s market leader for AI phone agents for SMBs, having grown from $1M to $10M ARR in under 12 months. The company serves over 10,000 customers and is currently expanding globally and into new products.