Professional Services Engineer

About the role

The Professional Services Engineer acts as the technical backbone for customer success by managing the setup, integration, and deployment of BigID discovery tools. This role involves translating customer requirements into functional solutions, troubleshooting deployment issues, and collaborating with internal product teams to improve implementation processes.

Responsibilities

• Partner directly with client stakeholders to understand technical requirements and align them to business objectives
• Plan and lead implementation engagements by deploying solution components and configuring the product
• Collaborate across internal teams and client organizations to ensure smooth rollout and successful integration
• Deliver technical training tailored to audiences ranging from admins to executive stakeholders
• Identify root causes of deployment issues and drive them to resolution
• Work with Engineering and Product Management to document field issues and enhancement requests

Required skills

• Troubleshooting
• Docker
• Kubernetes
• MongoDB
• Microsoft SQL Server
• Oracle Database
• PostgreSQL
• MySQL
• MariaDB
• IBM DB2
• AWS
• Azure
• Google Cloud Platform
• REST APIs
• Java

Nice to have

• Hadoop
• Hive
• Spark
• Data Governance
• Data Privacy
• Data Security Posture Management
• SaaS implementation

Qualifications

• 3+ years in a customer-facing technical role

Benefits

• Flexible PTO
• Quarterly Volunteer Days
• Equity Participation
• Medical insurance
• Dental insurance
• Vision insurance
• Pet insurance
• Legal assistance
• Learning & Development Opportunities
• 401K

About the Company

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. The company is recognized as a leader in the data industry, helping customers reduce risk, drive innovation, and achieve compliance.