Inbound Support Coordinator

About the role

The Inbound Support Coordinator will provide high-quality customer service to HomeLight clients, real estate agents, and home sellers. This role involves managing inbound inquiries, resolving concerns through research, and maintaining accurate documentation within the company's CRM and ticketing systems.

Responsibilities

• Handle inbound calls from customers, real estate agents, and home sellers.
• Answer inquiries regarding home selling, company services, and specific programs.
• Provide support via email and CRM-based ticketing systems.
• Troubleshoot basic account and software-related issues.
• Document interactions and maintain accurate information in support systems.
• Deliver a professional and empathetic customer experience.

Required skills

• Customer service
• Phone communication
• Written communication
• CRM software
• Ticketing systems
• HubSpot
• Troubleshooting

Qualifications

• Experience working with HubSpot, CRM, or customer support software

About the Company

HomeLight is a real estate technology platform that powers innovative transactions for agents, lenders, and their clients. The company aims to make buying and selling homes simpler, more certain, and more satisfying.