Werkstudent:in Customer Care & Operations

About the role

As a student employee in Customer Care & Operations, you will be the first point of contact for customers, managing inquiries and coordinating maintenance appointments. You will ensure service processes run smoothly by documenting requests, communicating with technical teams, and identifying opportunities for operational improvements. This role supports the company's mission to drive the energy transition by maintaining high service standards for heat pump installations.

Responsibilities

• Handle and resolve customer inquiries via phone and other channels
• Document customer requests and track them through to resolution
• Coordinate maintenance appointments between customers and regional hubs
• Monitor service schedules to ensure all maintenance tasks are completed
• Identify recurring issues and bottlenecks to propose process improvements
• Develop and maintain FAQs, templates, and service workflows
• Communicate service insights to the Operations Excellence and Product teams

Required skills

• Customer service
• Process improvement
• German C2
• Project management

Nice to have

• Startup experience
• Heat pump knowledge
• SHK industry knowledge

Qualifications

• Currently enrolled as a student

Benefits

• Flexible working hours
• Modern office
• Opportunity for thesis or practical projects

About the Company

nuuEnergy is a Munich-based climate-tech startup dedicated to leading the heat pump transition in Europe. They provide end-to-end solutions for heat pump installations, combining startup dynamics with traditional craftsmanship to build an efficient operating system for local trade businesses.