Customer Support Specialist

About the role

As a Customer Support Specialist, you will serve as a product expert and partner to our private equity customers. You will troubleshoot complex issues, collaborate cross-functionally to deliver excellent customer experiences, and act as a trusted advisor to our user base. This role is designed for individuals looking to develop their skills in customer success, technical consulting, or product enablement.

Responsibilities

• Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
• Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
• Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
• Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
• Advocate by sharing customer feedback to inform product development and software improvements
• Contribute towards cross-functional initiatives and strategic projects
• Develop and refine internal documentation, processes, and procedures
• Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

Required skills

• Technical support
• B2B customer service
• Troubleshooting
• Problem-solving
• Analytical ability
• Communication skills
• Time management

Qualifications

• Bachelor’s degree in Finance, Accounting, Economics, MIS, or a business-related field
• 2+ years of professional experience in a relevant setting

Benefits

• Health insurance
• Dental insurance
• Vision care
• Life insurance
• Disability coverage
• Mental wellness coverage
• Fertility and family support
• Flex Time Off
• 401k retirement savings plan
• Professional development stipend

About the Company

Juniper Square is an Operations Partner for private markets, unifying technology, data, and fund administration services into a single platform. Founded in 2014, the company is backed by $350M+ in funding and employs over 1,000 people dedicated to shaping the future of private markets.