Customer Success Manager

About the role

The Customer Success Manager will proactively guide clients to success by managing their onboarding into managed services and ensuring they derive maximum value from the offerings. This role involves building strong client relationships, identifying risks, fostering upsell opportunities, and acting as the voice of the customer within the service roadmap. You will bridge the gap between technical teams and client decision-makers to ensure long-term satisfaction and contract renewals.

Responsibilities

• Guide clients through the onboarding process for managed services.
• Maintain proactive, regular contact with clients to understand their business goals and challenges.
• Drive service adoption and identify opportunities for service development and expansion.
• Identify risks and recurring patterns to address potential issues before they escalate.
• Manage contract renewals and identify cross-selling and upselling opportunities.
• Provide structured feedback to product owners and team leads to influence the service roadmap.

Required skills

• Customer Success Management
• Microsoft 365
• Azure
• EntraID
• Intune
• Account Management
• Service Management

Nice to have

• English
• French

Qualifications

• Experience in customer support within an IT service environment
• Experience as a Customer Success Manager, Account Manager, or Service Manager

Certifications

• MS-900
• AZ-900

Benefits

• Professional development support
• Flexible work locations
• Workation opportunities in Europe
• Modern office environments

About the Company

isolutions is a company that fosters an open culture of communication, mutual support, and a learn-it-all mindset. They emphasize a team-oriented environment where employees are encouraged to actively shape the company and create value for clients.