Senior Customer Success Manager

About the role

The Senior Customer Success Manager will drive adoption and maximize the value of the Yext platform for enterprise customers. This role involves partnering with clients to understand their business objectives, ensuring retention and growth, and acting as an internal advocate for customer needs across various internal teams.

Responsibilities

• Manage a portfolio of assigned customers with a focus on increasing adoption, retention, and satisfaction.
• Build and maintain strong relationships with customers as their primary point of contact.
• Develop and execute strategic success plans that align Yext solutions with customer business objectives.
• Conduct regular reviews to provide progress updates and demonstrate product value.
• Analyze customer data to identify upsell and cross-sell opportunities.
• Collaborate with Sales on renewal strategies and provide accurate renewal forecasts.
• Share industry insights and product roadmap updates with customers.

Required skills

• Enterprise CS
• Digital marketing technologies
• Customer success management
• Renewals management
• Data analysis
• Project management
• Negotiation
• Strategic planning

Nice to have

• Local SEO
• Challenger Sales Methodology

Qualifications

• Bachelor's degree in Sales, Business, Marketing, or Computer Science

About the Company

Yext is an enterprise agentic marketing platform built on a comprehensive structured data platform for local businesses. The company connects structured data to APIs, MCP servers, and generative interfaces to help brands manage, measure, and optimize visibility at scale.