Customer Success - Australia Clients

About the role

Sleek is looking for a Customer Success professional to manage Australian client renewals and drive revenue growth. You will be responsible for achieving renewal targets, managing customer pipelines, and collaborating cross-functionally to ensure high customer satisfaction. This role requires a data-driven approach to managing a book of business and the ability to communicate effectively with clients in the Australian market.

Responsibilities

• Achieve monthly renewal rate targets across the Australian client base
• Conduct detailed, end-to-end investigations into customer interactions
• Drive cash collection through upsell and upgrade opportunities
• Manage the customer pipeline using CRM and reporting tools
• Collaborate with accounting, corpsec, product, and data teams to improve renewal processes
• Proactively share best practices with the wider Customer Success team

Required skills

• Customer Success
• Renewals management
• B2B SaaS
• CRM
• Pipeline reporting
• Data analysis
• English proficiency

Qualifications

• 8 years experience in Renewals or Customer Success management roles

Benefits

• Flexible working hours
• Employee share ownership plan
• Paid time off
• Training programmes

About the Company

Sleek uses proprietary software and AI to simplify back-office processes for micro SMEs, including company incorporation, accounting, and digital banking. Founded in 2017, the company has grown to 500 staff across Singapore, Hong Kong, Australia, and the UK, and is a certified B Corp.