Customer Success Manager, Corporate

About the role

The Customer Success Manager will partner with account management teams to ensure clients realize measurable outcomes from the AlphaSense platform. This role focuses on driving product adoption, managing onboarding and training, and acting as a voice for the customer to internal teams. The position supports diverse corporate verticals and requires a proactive, data-driven approach to client engagement and retention.

Responsibilities

• Engage with end users through virtual and in-person meetings, email, and calls to deliver value through platform adoption and use case mapping.
• Monitor usage, deliver tailored strategies, and lead client sessions to unblock barriers to feature adoption.
• Guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation.
• Partner with sales and account management teams to strengthen adoption and support renewals.
• Leverage insights and analytics to anticipate risks and highlight wins to strengthen customer ROI.
• Act as an advocate for client needs by collaborating with internal teams to shape product strategy and priorities.

Required skills

• Customer Success
• Account Management
• SaaS
• Data Analysis
• Stakeholder Management

Nice to have

• Financial services

About the Company

AlphaSense provides market intelligence and search technology built on AI to help companies remove uncertainty from decision-making. Founded in 2011, the company serves over 6,000 enterprise customers and maintains a global presence with offices across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.