Customer Success Manager

About the role

The Customer Success Manager will proactively guide clients to success by managing onboarding, identifying risks, and ensuring maximum value from managed services. This role acts as the voice of the customer, bridging the gap between client needs and internal service roadmaps to drive retention and growth. You will work closely with technical teams and decision-makers to foster long-term partnerships.

Responsibilities

• Guide clients through the onboarding process for managed services.
• Maintain continuous, proactive client relationships through regular on-site visits.
• Enable clients to maximize service utility through adoption and new service implementation.
• Identify risks and recurring patterns early to prevent potential issues.
• Drive cross-selling and upselling opportunities and manage contract renewals.
• Provide structured client feedback to Product Owners and Team Leads.

Required skills

• Customer Success Management
• Microsoft 365
• Azure
• EntraID
• Intune
• German

Nice to have

• English
• French

Qualifications

• Several years of experience in customer support within an IT service environment
• Experience as a Customer Success Manager, Account Manager, Service Manager, or in a consulting-oriented technical role

Certifications

• MS-900
• AZ-900

Benefits

• Professional development support
• Flexible work locations
• Workation opportunities

About the Company

isolutions is a company that fosters an open culture of communication, mutual support, and a learn-it-all mindset. They emphasize a modern work environment with offices in locations such as the Circle at Zurich Airport, Bern, and Basel.