Senior Customer Success Manager

About the role

As a Customer Success Manager at Chainguard, you will serve as the primary post-sales point of contact for customers, managing onboarding, implementation, and adoption. You will collaborate with internal teams including Solutions Architects, Engineering, and Sales to drive customer outcomes, ensure value realization, and manage account renewals and expansion.

Responsibilities

• Drive business success planning by partnering with customers and internal teams to align on requirements and goals.
• Act as the voice of the customer within the organization to advocate for their needs.
• Collaborate with Technical Support and Customer Engineering to ensure timely resolution of customer issues.
• Develop hands-on technical knowledge of Chainguard to help customers optimize their product usage.
• Partner with the education team to ensure customers are trained on product features and security principles.
• Work with sales teams to identify paths for renewal and expansion while minimizing churn risks.

Required skills

• Customer Success Management
• Supply Chain Security
• DevSecOps
• AppSec
• Security infrastructure
• Containers
• Regulatory compliance
• Vulnerability management
• Software development lifecycle

Nice to have

• Early-stage startup experience
• Cloud computing
• Linux

Benefits

• Stock options
• Health insurance
• Vision insurance
• Dental insurance
• Flexible time off
• Paid parental leave
• Coworking stipend

About the Company

Chainguard is the trusted source for open source, providing hardened, secure, and production-ready builds of software to help organizations build faster and eliminate risk. The company is venture-backed and serves global industry leaders and Fortune 500 enterprises.